Privacy Policy for Khanaa

Thank you for choosing Khanaa! Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app or website. By using Khanaa, you agree to the terms outlined in this policy.

1. Information We Collect We collect information to provide you with the best possible experience. The types of information we collect include:

• Personal Information: When you register, we collect information such as your name, email, phone number, and delivery address.
• Order Information: Details of your orders, including items, prices, delivery preferences, and feedback.
• Payment Information: Payment method details like debit or credit card information, though this information is handled securely by our third-party payment processor.
• Device Information: Information about the device you use to access Khanaa, such as your IP address, browser type, and operating system.
• Location Information: With your permission, we may collect and use your device’s location to suggest nearby vendors and ensure accurate delivery.

2. How We Use Your Information We use the information we collect to enhance your experience and improve our services. Specifically, we use your information to:

• Process and deliver your orders.
• Communicate with you regarding your order, account, or promotional updates.
• Personalize your experience by suggesting relevant vendors or offers.
• Improve our platform, troubleshoot issues, and analyze usage trends.
• Comply with legal obligations and protect the rights, property, and safety of our users and the public.

3. How We Share Your Information We respect your privacy and only share your information in limited cases:

• With Vendors: We share relevant information (e.g., order details, contact number, and delivery address) with the vendors and delivery partners involved in fulfilling your orders.
• With Service Providers: We work with third-party providers (e.g., payment processors, analytics services) to help us operate and improve Khanaa. These partners have access to your information only as needed for their services.
• For Legal Reasons: We may disclose your information if required by law, to respond to legal requests, protect our users, or enforce our Terms and Conditions.

4. Security of Your Information We take appropriate measures to protect your information against unauthorized access, alteration, or destruction. This includes data encryption, secure servers, and limited access to personal data. However, no online service is entirely secure, so we encourage you to safeguard your account credentials.

5. Retention of Information We retain your information only as long as necessary to fulfill the purposes outlined in this policy, such as providing services, complying with legal obligations, or resolving disputes. After this, we will securely delete or anonymize your information.

6. Your Rights and Choices Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Update: You can access and update your account information directly through Khanaa.
• Delete Account: You can request to delete your account by contacting us. We will process your request in accordance with applicable law.
• Opt-Out: You can choose not to receive promotional emails by unsubscribing through the link provided in each email.

7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience, analyze usage, and show personalized content. You can control the use of cookies through your browser settings, but note that disabling cookies may impact the functionality of our platform.

8. Children’s Privacy Khanaa is intended for users above 18 years of age. We do not knowingly collect information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting a notice on our platform or through email. Please review this policy regularly to stay informed.

10. Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact us at privacy@khanaa.com.

By using Khanaa, you agree to the terms of this Privacy Policy. Thank you for trusting us with your information!