Pricing Policy for Khanaa

Welcome to Khanaa! Our Pricing Policy explains how prices are determined, displayed, and processed on our platform. By ordering through Khanaa, you agree to the terms outlined in this policy.

1. Prices of Items

• Vendor-Set Prices: All prices displayed on Khanaa are determined and set by the individual vendors (restaurants, cloud kitchens, and street vendors). Khanaa does not control or influence vendor pricing.
• Menu Prices: Prices are listed next to each item on the menu. These prices may vary from in-store prices due to vendor policies, promotions, or Khanaa-specific discounts.

2. Additional Charges

• Taxes: Applicable local and state taxes are added to your order total. These are calculated based on your delivery location and the vendor’s policies.
• Delivery Fee: A delivery fee may apply, based on your location, order size, and current promotions. This fee will be displayed before order confirmation.
• Service Fees: In some cases, Khanaa may charge a small service fee for maintaining the platform, ensuring order security, and providing customer support. Any applicable service fee will be clearly displayed at checkout.

3. Discounts and Promotions

• Vendor-Specific Offers: Some vendors may offer discounts, deals, or promotional items. These are set by the vendors and subject to their terms.
• Khanaa Promotions: Khanaa may also offer promotional discounts, such as first-order discounts or limited-time offers. These are subject to availability and may have conditions, such as minimum order amounts or specific vendors.
• Coupon Codes: If you have a valid coupon code, you may apply it at checkout. Coupon codes are subject to specific terms and conditions, such as expiration dates, minimum order values, and applicable locations.

4. Price Changes

• Real-Time Updates: Prices on Khanaa are updated in real-time and may change without prior notice due to vendor policies or other factors. You will be charged the price displayed at the time of order placement.
• Promotional Price Adjustments: Khanaa reserves the right to modify, suspend, or withdraw promotions at any time without prior notice. If a promotional price is no longer available, you will be notified before confirming your order.

5. Payment Methods

• Khanaa accepts multiple payment methods, including credit/debit cards, net banking, and mobile wallets. Availability of payment options may vary based on location and vendor.
• All payments are processed securely, and you will receive a digital receipt once your payment is confirmed.

6. Refunds and Price Discrepancies

• Refunds: Refunds are subject to the vendor’s refund policy. If a vendor is unable to fulfill an order or if an item is unavailable, a refund will be issued according to their policy.
• Price Discrepancies: In case of any discrepancy between the menu price and the charged amount, please contact Khanaa customer support. We will work with the vendor to resolve the issue as fairly as possible.

7. Third-Party Payment Fees

• Certain payment methods may include additional charges by third-party payment processors (such as credit card fees). These charges are separate from Khanaa’s fees and are the responsibility of the user.

8. Currency

• All prices displayed on Khanaa are in Indian Rupees (INR) unless otherwise stated. If you are paying through an international card, your bank may charge a foreign transaction fee.

9. Changes to the Pricing Policy Khanaa reserves the right to modify this Pricing Policy at any time. Updates will be posted on our platform, and continued use of Khanaa services indicates acceptance of the revised terms.

Contact Us If you have any questions or concerns regarding our Pricing Policy, please contact us at support@khanaa.com. Thank you for choosing Khanaa for your food delivery needs!